Use Case: Personal & Leadership Development

Spring 2019, Amsterdam

As a young professional at PwC you are automatically part of a network Young Professionals’ Network of more than 2800 members in the Netherlands. International, national and regional activities that meet the personal and professional needs of young professionals are part of the regular activities of this group. SHFT Happens was asked to host a series of Masterclasses, Events, and Workshops that support this group in their personal leadership journey. 

PWC EQ Trends & Patterns

Using the most scientifically-validated EI assessment available we measured the interaction between participants and their environment. The power of the instrument is in how the 15 Subscales pinpoint a person’s behaviors and the motivations behind those behaviors. We assessed each member individually and the team as a whole. 

The EQ Score shown in the chart, is measured as a percentage of the total EQ. 


The assessment is designed to detect strengths, as well as “blind spots” or emotional conditioning barriers, that may be preventing members from achieving peak performance and productivity. A person who is  too stress tolerant and low on emotional self-awareness may lack the capacity to recognize stress triggers and be short of skills to prevent the onset of burnout. He or she may not have the correct coping mechanisms to generate energy or excitement about his or her work and life. 


Core values support the vision, shape the culture and reflect what the company stands for.  They are the essence of the company’s identity. Almost every company has them. But are employees’ behaviors aligned to those values? We use the Values Gap to measure that and offer concrete recommendations to streamline behaviors with values. 

At PWC we measured behaviors were against PWC’s Values with the following outcomes: 

  • Integrity |  GAP= -43
  • Make a Difference | GAP=-50
  • Care | GAP=-44
  • Work Together | GAP=-42
  • Reimagine the possible | GAP=-50

The Leader Index is designed to measure 5 leadership success factors. A person, who is too compliant and lacks creativity or the capacity to think outside the box, may not know how to generate excitement and engagement for a new concept or idea, or positive change. This score reflects the team’s leadership potential. 

Every team has different targets and objectives. For some exploring the impact of Emotional Intelligence (EI) on job success might be relevant, while others may require building individual and organizational Stress Resilience and improved Decision Making. Our instrument and method allow us to analyze trends and patterns in a targeted way, ensuring that our training, recommendations and development plans are always aligned to your team’s objectives.

Got questions? Let’s chat.


Leveraging some of the most interactive leadership and team-building experiential simulations, we raised the stakes in Emotional Intelligence for a team of young PwC Professionals. 

To tailor our approach to the specific needs of the PWC, we assessed each member on their EQ and provided feedback for in conjunction with recommendations for the year-long series of events.

Project Info






Personal Leadership Development Events